The goal of this project is to create a product that is both functional and attractive, and that will appeal to users of all levels of expertise. By taking into account the specific needs of the Target audience, designers can create a product that is both effective and user-friendly.
Fast access to the information they need
Detailed information of their transactions
Easy to use interface
Smart features that track spending and budgets
Guided interactions with the software
The goal of this project is to create a product that is both functional and attractive, and that will appeal to users of all levels of expertise. By taking into account the specific needs of the Target audience, designers can create a product that is both effective and user-friendly.
Fast access to the information they need
Detailed information of their transactions
Easy to use interface
Smart features that track spending and budgets
Guided interactions with the software
Many element distracts from all other elements and some are not run smoothly. In this we were facing confusing customer flows, failed usability or accessibility with cluttered or complicated UI makes unnecessary friction.
We are facing some issues in old UI interface. Low image quality, unclarity, incompatibility with mobile devices also remain typical interface bugs.
Many element distracts from all other elements and some are not run smoothly. In this we were facing confusing customer flows, failed usability or accessibility with cluttered or complicated UI makes unnecessary friction.
We are facing some issues in old UI interface. Low image quality, unclarity, incompatibility with mobile devices also remain typical interface bugs.
A long list of documents is to be verified. Time and effort are required. Hectic and long process for parents and students. Not sure about the time it would take before the final approval. Colleges are linked with specific banks. Flexibility in terms of the loans which need to be customized to the requirements of the students and their respective courses.
Ability to get appropriate customer service during the repayment cycle. Ability to repay the loan from overseas.
Sometimes, parents, guardians, or whoever is initiating the loan on behalf of the student does not have a credit history. This makes it very difficult for the bank to understand the creditworthiness of the individual.
An effective app design should fulfil its intended function by conveying its particular message whilst simultaneously engaging the visitor.
Several factors such as consistency, speed of loan origination process, smoothing the loan process, divergent regulations, cost effectiveness, colors, typography, imagery, simplicity, and functionality contribute to good website design.
An effective app design should fulfil its intended function by conveying its particular message whilst simultaneously engaging the visitor.
Several factors such as consistency, speed of loan origination process, smoothing the loan process, divergent regulations, cost effectiveness, colors, typography, imagery, simplicity, and functionality contribute to good website design.
Improve chat capabilities: Users want enhancements and reliability with chat functionality.
“Your chat feature didn’t work.”
“Why do you have a chat support service that doesn’t populate? It would be helpful if it worked so I wouldn’t have to call in for simple fixes.”
Getting into app: Users want issues logging into the app resolved.
“Constantly being logged out and told the app needs to be updated.”
“The app always crashes with a ”something went wrong” message.“
Technical glitches: Users want to be reassured their payment is successful and data is secure. “App crashes after I submit payment every time. Leaves me uneasy if payment went through and question if app is secure.”
Payment education: Users want to be more informed about loan payment nuances.
“More info on how to pay the principal. I keep paying extra but it’s only going toward the next payment.”
“The app is a little confusing of knowing where to click to see how payment was applied to principal and interest.”
Show payoff amount: Users would like more transparency when it comes to paying off their loan(s).
“Display the actual, true full-payoff amount.”
“It would be nice that when someone is paying off a student loan that there could be an option to just pay it off.”
